Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy explains the rules for cancelling Workforce Master subscriptions and requesting refunds. Workforce Master is provided by AM.

2. Subscription Plans

Workforce Master may offer several subscription plans. The available plans, prices, billing periods, and features are displayed on the Workforce Master website or payment page at the time of purchase.

3. Free Trial

Workforce Master may provide a three-day free trial. During the trial period, you may use the features made available under the trial plan.

If you do not continue with a paid subscription after the trial, no paid subscription will be provided unless a purchase is completed.

4. Cancellation

You may request cancellation of your subscription through the available account or support channels. Cancellation normally prevents future renewal but does not automatically create a refund for a payment that has already been completed.

5. Refund Requests

Refund requests should be submitted as soon as possible after the relevant payment. Please provide the account email, payment information or transaction reference available to you, and a brief explanation of the refund request.

Refund requests will be reviewed individually according to this policy and applicable law.

6. Eligible Refunds

A refund may be considered where a duplicate payment was made, a technical issue resulted in an incorrect charge, or another circumstance reasonably justifies a refund.

Refund eligibility may also depend on the payment provider, transaction status, subscription usage, and applicable consumer protection laws.

7. Non-Refundable Situations

Refunds may generally not be available for unused time, partially used subscription periods, failure to use the service, change of business circumstances, or dissatisfaction with features that were clearly described before purchase.

This does not limit any mandatory consumer rights that apply under applicable law.

8. Partial Refunds

Unless required by applicable law or approved by AM in a particular case, subscription payments are not automatically prorated when a customer cancels during an active billing period.

9. Payment Processing

Payments may be processed through third-party payment providers. Refunds may be returned through the original payment method, subject to the payment provider's rules and processing capabilities.

10. Refund Processing Time

Once a refund is approved, the time required for the funds to appear in your account may depend on the payment provider, banking system, card issuer, or other financial institution.

11. Failed Payments

If a payment fails or is declined, no successful subscription payment is considered completed unless the payment provider confirms the transaction. Temporary authorization holds may be released according to the payment provider or bank's procedures.

12. Fraudulent or Unauthorized Transactions

If you believe a payment was made without your authorization, contact us as soon as possible. We may investigate suspicious, fraudulent, abusive, or unauthorized transactions and may work with the relevant payment provider where necessary.

13. Account Termination for Misuse

If an account is suspended or terminated because of fraud, abuse, unlawful activity, violation of our Terms & Conditions, or other serious misuse of the service, a refund may not be available except where required by applicable law.

14. Data After Cancellation

After cancellation or termination, account and customer data may be retained for a reasonable period for legal, security, accounting, dispute-resolution, backup, or other legitimate business purposes, as described in our Privacy Policy.

15. Consumer Rights

Nothing in this policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable consumer protection or other laws.

16. Changes to This Policy

AM may update this Refund & Cancellation Policy from time to time. Any updated version will be published on the Workforce Master website with an updated effective date.

17. Contact Us

If you have a refund or cancellation question, please contact AM through the official Workforce Master support contact details provided below.